Overview

When IP communication is critical to business, whether for Internet traffic or a WAN, managing the performance of the router is critical. Unfortunately, while routers are often the most important pieces in the network infrastructure, they are in many cases overlooked. Since routers tend to stay up for months, and even years, at a time they often do not get the attention and maintenance they require to stay secure and current. Maintaining the integrity of the router and monitoring its performance is the key to successful IP communication and sustaining a secure perimeter.

Key Features

• 24/7 Monitoring
  Webfargo monitors our clients' routers 7x24x365, and will alert to any outage based on client-specified contact criteria.
  
  
• IOS Upgrades
  Webfargo ensures that our clients' routers are updated as needed with the latest IOS software, providing 1-3 updates per year. SMARTnet maintenance is required for IOS updates.
  
  
• Backups
  Webfargo backs up our clients' router configurations once per quarter in order to speed recovery time in the event of a failure.
  
  
• Support
  Webfargo's Cisco-certified engineering team will assist you in troubleshooting and problem resolution in the event of router issue. In the problem is determined to be a hardware failure, Webfargo will help coordinate device replacement with Cisco. SMARTnet maintenance is required for hardware replacement.
  
  
• Router Statistics
  Critical processes and statistics are monitored on clients' routers. Clients can view a quick snapshot of vital information via our Client Portal, and then drill down into this information by searching through individual statistics based on the time period that they want to see (daily, weekly, monthly, yearly, and custom). Statistics available are:
  
  
• CPU Utilization
  Tracking the load on a router is critical for capacity planning and problem resolution.Tracking the load on a router is critical for capacity planning and problem resolution.
  
  
• Memory Utilization
  Anticipate upgrades and quickly sample the health of a router by keeping an eye on free memory.
  
  
• Bandwidth Utilization
  Monitoring the traffic on an Internet or WAN link can help in capacity planning and provide data in the event that link congestion is suspected.
  
  
• CRC Errors
  Anticipate a service issue before it occurs by monitoring these errors.
  
  

Also see:
Managed Firewall Service
Managed Intrusion Detection Service